Microsoft CE CRM Developer,Remote,occasionally onsite to Harrisburg,PA

  • Posted 5 hours ago | Updated 5 hours ago

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

Dynamics 365 CE
CE CRM landscape

Job Details

Minimum Experience

  • 5+ years experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape.
  • Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including customization, configuration, and user management.
  • Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications.
  • Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering at least 2 Dynamics CE implementation projects for high volume contact centers.
  • 3+ experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified Routing, etc.
  • Hands-on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways.
  • Familiarity with Agile development methodologies.
  • Proficient in Microsoft Office 365 suite (Teams, Word, Excel, PowerPoint) and Microsoft ADO Testing Module.
  • Bachelor s degree in business management or information systems.
  • This role should have the following certifications:
  • Dynamics 365 Fundamentals (MB-910).
  • Microsoft Power Platform + Dynamics 365 Core (MB-200).
  • Power Platform App Maker Associate (PL-100).
  • Dynamics 365 Customer Service Functional Consultant Associate (MB-230).
  • Power Platform Developer Associate (PL-400).
  • This role should be working towards the following certifications:
  • Power Platform Functional Consultant Associate (PL-200).
  • Dynamics 365 + Power Platform Solution Architect Expert (PL-600).
  • MS Dynamics Fast Track recognized architect.
  • Microsoft Most Valuable Professional (MVP) recognized.
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