Overview
On Site
USD 25.00 - 32.00 per hour
Full Time
Skills
Computer Operation
Adobe AIR
IOS Development
Customer Service
Technical Support
Oracle
Remote Administration
Communication
Attention To Detail
Management
Training
Disaster Recovery
Asset Management
Auditing
Inventory
Standard Operating Procedure
ITIL
Microsoft Windows
Migration
ServiceNow
Issue Tracking
Taxes
Life Insurance
SEP
Collaboration
Partnership
Business Transformation
Law
Job Details
Top Skills Details
1.) Dual Mac & Windows OS Shop - Enterprise environment
2.) Air Watch (all IOS devices)
3.) Customer service and communication
Description
Provide complex technical support for customers via oracle ticketing system, email, phone, hands-on, and remote administration of systems
Ability to work in a positive, fast paced, and challenging environment
Always maintain a professional and positive relationship with end users
Effectively utilize and contribute to existing knowledge bases (internal and external)
Excellent communication skills with end users, peers, and management
Anticipates end user impact and provide preventative support whenever possible
Self-motivated with strong interpersonal skills and high attention to detail
Flexible with assignments and ability to manage multiple situations simultaneously
Can apply substantial knowledge and skills to complete a wide range of tasks
Comfortable with receiving limited instruction on daily work and new assignments
Can work on moderately difficult assignments that require judgement in resolving them or in making recommendations
Comfortable providing White Glove support to executive members of the company
Serve as an Incident Commander in times of outages
Help with the analysis and mitigation of phishing, vishing, and smishing attacks
Ability to monitor, outreach, and mitigate vulnerabilities
Effectively utilize data analyzing tools to identify user issues and help with resolution
Maintain a Disaster Recovery posture with assets ready to deploy
Conduct Asset Management audits and consistently update inventory
Responsible for monitoring several alert systems 24/7
Provide troubleshooting and analysis on alerts, while executing Standard Operating Procedures throughout the process
Additional Skills & Qualifications
- A+ is nice to have
- ITIL is nice to have
- Windows 10-11
- Migrating to ServiceNow, nice to have as it will be implemented by 2026
- IT ticketing system
Pay and Benefits
The pay range for this position is $25.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Reston,VA.
Application Deadline
This position is anticipated to close on Sep 18, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
1.) Dual Mac & Windows OS Shop - Enterprise environment
2.) Air Watch (all IOS devices)
3.) Customer service and communication
Description
Provide complex technical support for customers via oracle ticketing system, email, phone, hands-on, and remote administration of systems
Ability to work in a positive, fast paced, and challenging environment
Always maintain a professional and positive relationship with end users
Effectively utilize and contribute to existing knowledge bases (internal and external)
Excellent communication skills with end users, peers, and management
Anticipates end user impact and provide preventative support whenever possible
Self-motivated with strong interpersonal skills and high attention to detail
Flexible with assignments and ability to manage multiple situations simultaneously
Can apply substantial knowledge and skills to complete a wide range of tasks
Comfortable with receiving limited instruction on daily work and new assignments
Can work on moderately difficult assignments that require judgement in resolving them or in making recommendations
Comfortable providing White Glove support to executive members of the company
Serve as an Incident Commander in times of outages
Help with the analysis and mitigation of phishing, vishing, and smishing attacks
Ability to monitor, outreach, and mitigate vulnerabilities
Effectively utilize data analyzing tools to identify user issues and help with resolution
Maintain a Disaster Recovery posture with assets ready to deploy
Conduct Asset Management audits and consistently update inventory
Responsible for monitoring several alert systems 24/7
Provide troubleshooting and analysis on alerts, while executing Standard Operating Procedures throughout the process
Additional Skills & Qualifications
- A+ is nice to have
- ITIL is nice to have
- Windows 10-11
- Migrating to ServiceNow, nice to have as it will be implemented by 2026
- IT ticketing system
Pay and Benefits
The pay range for this position is $25.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Reston,VA.
Application Deadline
This position is anticipated to close on Sep 18, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.