IT Healthcare Consultant - Software Engineer - Project Lead

Project Duration: 12 Months

Work Location: Columbia, South Carolina (Onsite)

Candidate Location: Candidate MUST be a SC resident or willing to relocate or commute to Columbia, SC prior to starting the role at their own expense.

Hours/Week: 40 Hours

Work Hours: 8 AM to 5 PM

Scope of the project

State of South Carolina is seeking an experienced System Center Service Manager administrator. The primary focus of this role is maintaining System Center infrastructure and taking new requests into Service Manager. Developing workflows in System Center Orchestrator. Working in the Cireson web portal.

Responsibilities

1. The Service Manager Engineer will report to the SCDHHS Bureau Chief of

Information Technology Services. They will work with SCDHHS business units

to collect and develop requirements for Service Manager requests. The position is

focused on administration and creation of new requests.

1. Work with System Center Orchestrator. Create new orchestrator workflows,

maintaining, and updating workflows.

1. Work with Cireson. Maintain and update software and work with vendor to fulfill

service requests. Updating JavaScript for service requests.

1. Maintain, update, patch System Center, Orchestrator, and Cireson.
2. Interact with staff, other team members, all levels of management and internal and

external organizations, including vendors performing outsourced work, in the

compilation and management of information needed for Service Manager

requests.

1. Work with technical staff and business stakeholders to create deliverables and

artifacts that are intended for audiences of varying levels of technical knowledge.

1. Serve as a Subject Matter Expert (SME) and/or Point of Contact (POC) for

developing and managing processes related to the Service Manager environment.

1. Make recommendations on specific improvements in efficiency, effectiveness,

report template and structure, and productivity to leadership.

1. Act as a liaison between the technical team and management from various

stakeholder areas including executive level management.

1. Some after hours project and platform support will be expected.

Program Experience

Current or recent experience with MS System Center is required and will be given the

highest weight. Experience should include well documented success with previous MS

System Center projects as well as experience in an enterprise level System Center

Environment.

Technical Knowledge

Experience related to any or all the following technologies would be considered desirable for this position:

• MS System Center Service Manager
• MS System Center Orchestrator
• Active Directory
• Windows Servers
• Javascript
• Cireson
• IT Network Infrastructure and Server Operations/Implementations

General Duties and Responsibilities:

1. Develop and refine Service Manager request intake process for SCDHHS.
2. Maintenance and Patching of Service Manager environment and make

recommendation about future improvement opportunities.

1. Acting as the lead on a project to migrate the existing Service Manager

environment to an updated and current standard.

Required Skills

• Bachelors Degree and/or 5 years of related work experience
• Minimum 3 years of working in a development role supporting MS System Center, demonstrating a deep understanding of services & features, site design & best practices
• Minimum 3 years of administrative experience in MS Azure.
• Minimum 5 years of administrative experience in MS Servers.
• Minimum 3 years experience in an IT methodology framework. (i.e. ITIL, MITA )

Preferred Skills

• Working knowledge of System Center Service Manager
• Working knowledge of Cireson
• Working knowledge of System Center Orchestrator
• Working knowledge of JavaScript
• Working knowledge of PowerBI
• MS Server Admin Certifications
• Working Knowledge of SQL, HTML, XML, and PowerShell
• Experience with healthcare and healthcare related requirements