IT Specialist 1

Job Summary:
As an IT Specialist I, you ll provide desktop support to end-users via phone, email, or in-person. You ll diagnose, troubleshoot, and resolve technical issues while documenting your work in a ticketing system.

Key Responsibilities:

• Provide technical support to users via phone, email, or in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Document issues and resolutions in a ticketing system.
• Perform routine system maintenance and updates.
• Install, configure, and maintain operating systems, applications, and updates.
• Offer basic training and guidance to users on software and hardware.
• Collaborate with the IT team to resolve complex issues and improve processes.
• Perform other duties as assigned.

Requirements:

• 1+ years of related experience.
• Associate degree, specialized certification, or equivalent training.
• Knowledge of computer hardware, software, and operating systems (Windows, iOS, Android).
• Familiarity with Microsoft Active Directory, Office Suite, and VOIP systems.
• Basic understanding of networking and troubleshooting.
• Ability to lift and handle objects up to 25 lbs.

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.