Overview
On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent
Skills
Service Desk
Technical Support
Break/Fix
Computer Hardware
Onboarding
Video
Management
Customer Service
Microsoft Office
Microsoft Windows
Adobe
Information Systems
Active Directory
Cloud Computing
Microsoft Azure
SANS
CompTIA
Job Details
Maddisoft has the following immediate opportunity, let us know if you or someone you know would be interested. Send in your resume ASAP. - U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. Send in resume along with LinkedIn profile without which applications will not be considered. Call us NOW! ***Visa sponsorship is available for this position.*
Job Title: IT Support Technician / Service Desk Analyst
Job Location: Austin, Texas- Onsite
I. Job Summary
- Provides front-line technical support via inbound calls, emails, and in-person interactions.
- Responds to support requests in a timely and professional manner.
- Gathers and analyzes information related to customer issues to determine appropriate resolution steps.
- Performs basic troubleshooting, including:
- Password resets
- Printer configuration
- Break/fix guidance
- Website content updates
- Creates user accounts and configures hardware as part of the new-hire onboarding process.
- Supports audio and video equipment in conference rooms.
- Resolves more complex issues based on documented configuration solutions.
- Ensures all support calls and emails are accurately documented in the tracking system.
- Escalates advanced or unresolved issues to higher-level support teams as needed.
- Identifies and communicates recurring issues or trends to management.
II. Candidate Skills and Qualifications
Minimum Requirements
- 3 years (Required):
- Providing superior customer service (written, verbal, in-person)
- Supporting customers across multiple delivery channels (telephone, email, in-person)
- 2 years (Required):
- Working with customers of varying levels of technical proficiency
- Supporting computers, using relevant applications (Microsoft Office Suite, Windows 10, Adobe products), and troubleshooting information systems
- 1 year (Required):
- Experience with Active Directory
- Experience with cloud platforms/technologies such as Microsoft Azure
- CompTIA A+, CompTIA ITF+, or equivalent certification highly preferred.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.