Contact Center Tester - Remote / Telecommute

Overview

Remote
On Site
Hybrid
$$52 / hr
Contract - W2
Contract - 1 day((s))

Skills

Contact Center Tester

Job Details

Job Description:

Responsibilities:

IVR Testing:
  • Ensuring that Interactive Voice Response systems are functioning correctly, including accurate navigation, voice recognition, and call routing.
AWS Integration Testing:
  • Verifying that the contact center system integrates seamlessly with other AWS services like Amazon Connect etc.
UI Automation with Playwright:
  • Automating UI tests to ensure the functionality of the IVR interface, both through browser-based interfaces and in headless mode.
Test Case Design:
  • Developing comprehensive test cases covering various scenarios, including positive and negative test cases, edge cases, and performance testing.
Collaboration with Development:
  • Working closely with development teams to understand system design, identify and resolve bugs, and ensure the quality of the deployed system.
Performance Testing:
  • Evaluating the IVR system's ability to handle high call volumes and maintain performance under load.
Test Environment Setup and Management:
  • Setting up and maintaining test environments, including AWS resources and test data.
Documentation and Reporting:
  • Documenting test cases, results, and findings in a clear and concise manner.
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