Overview
On Site
Full Time
Skills
Health Care
SQL
Scripting
Windows PowerShell
Telephony
Network Protocols
ITIL
Soft Skills
Analytical Skill
Decision-making
Microsoft Excel
ServiceNow
Management
Documentation
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Apex
Oracle Application Express
Job Details
Job#: 2091914
Job Description:
Apex Systems is hiring for a Faxcom Systems Engineer for a major Healthcare company.
12-month contract with possibility to extend.
FULLY REMOTE anywhere in the United States, must be ok supporting CST hours.
You must be authorized to work in the United States without sponsorship.
About the role:
This is role is for an intermediate to advanced electronic faxing support engineer.
Faxcom is a large, robust, complicated enterprise efax system with many integrations and support requirements.
You will be supporting the client's growing enterprise Faxcom system, by managing end-user requests and issues in a timely manner, and correlating related issues and solutions.
The team is highly collaborative and will frequently work with surrounding technologies and services supporting Faxcom to resolve issues.
Education/Experience:
Bachelors degree in a quantitative or business field
3-5 years with Faxcom administration
Experience with SQL Scripting, PowerShell
Telephony as it relates to the Faxcom application, network protocols
Technical Skills:
Engineer-level administration experience with Faxcom
Additional nice-to-haves:
ITIL certification
Soft Skills:
Seeks to acquire knowledge in Faxcom and related processes
Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
Ability to work independently
Demonstrates analytical skills
Demonstrates a high level of accuracy, even under pressure
Demonstrates excellent judgment and decision-making skills
Excel, ServiceNow
Day to Day:
Perform daily checks of Faxcom system error and alerts, troubleshoot issues, and communicate health of the system to team.
Monitor ServiceNow for reported issues and requests, manage the technical work required, respond to users in a timely manner.
Comply with corporate and Fax Technology standards and policies.
Responsibilities will include:
Review, troubleshoot, assign end-user issues and requests, respond or resolve in a timely manner.
Track and follow-up on reported issues or requests and update the end-user.
Manage daily Faxcom system checks and review team documentation, notes, and learned processes to ensure health of Faxcom system.
Troubleshoot Faxcom errors and monitoring alerts.
Performs other duties as assigned.
Complies with all policies and standards.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Apex Systems is hiring for a Faxcom Systems Engineer for a major Healthcare company.
12-month contract with possibility to extend.
FULLY REMOTE anywhere in the United States, must be ok supporting CST hours.
You must be authorized to work in the United States without sponsorship.
About the role:
This is role is for an intermediate to advanced electronic faxing support engineer.
Faxcom is a large, robust, complicated enterprise efax system with many integrations and support requirements.
You will be supporting the client's growing enterprise Faxcom system, by managing end-user requests and issues in a timely manner, and correlating related issues and solutions.
The team is highly collaborative and will frequently work with surrounding technologies and services supporting Faxcom to resolve issues.
Education/Experience:
Bachelors degree in a quantitative or business field
3-5 years with Faxcom administration
Experience with SQL Scripting, PowerShell
Telephony as it relates to the Faxcom application, network protocols
Technical Skills:
Engineer-level administration experience with Faxcom
Additional nice-to-haves:
ITIL certification
Soft Skills:
Seeks to acquire knowledge in Faxcom and related processes
Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
Ability to work independently
Demonstrates analytical skills
Demonstrates a high level of accuracy, even under pressure
Demonstrates excellent judgment and decision-making skills
Excel, ServiceNow
Day to Day:
Perform daily checks of Faxcom system error and alerts, troubleshoot issues, and communicate health of the system to team.
Monitor ServiceNow for reported issues and requests, manage the technical work required, respond to users in a timely manner.
Comply with corporate and Fax Technology standards and policies.
Responsibilities will include:
Review, troubleshoot, assign end-user issues and requests, respond or resolve in a timely manner.
Track and follow-up on reported issues or requests and update the end-user.
Manage daily Faxcom system checks and review team documentation, notes, and learned processes to ensure health of Faxcom system.
Troubleshoot Faxcom errors and monitoring alerts.
Performs other duties as assigned.
Complies with all policies and standards.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.