Technical Support Engineer (American Sign Language (ASL)

Overview

Accepts corp to corp applications
Contract - W2
Contract - Long Term

Skills

Support Engineer
American Sign Language

Job Details


Role: ASL Technical Support Engineer

Location: Remote

Expertise in American Sign Language (ASL)

Knowledge, Skills, and Abilities

Strong analytical and problem-solving skills with the ability to identify, diagnose, and resolve technical issues efficiently.

Decision-making agility and sound judgment in resolving or escalating issues.

Proficiency in Microsoft products including Windows, Office, Xbox, Surface, and related technologies.

Fluency in American Sign Language (ASL) and proficiency in written English.

Demonstrated troubleshooting and information analysis capabilities.

Strong communication and customer service skills, with the ability to convey technical concepts clearly to varied audiences.

Commitment to compliance, quality assurance, and process improvement.

Creativity and curiosity to identify opportunities for product and service enhancement.

Recommended Qualifications

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field; or equivalent combination of education and relevant experience.

2 4 years of experience in a technical support, product support, or customer service engineering role (preferably in a software or hardware environment).

Experience working with Microsoft products such as Windows, Office, Xbox, or Surface. Proven ability to support customers using American Sign Language (ASL) Experience using CRM or ticketing systems (e.g., Dynamics, ServiceNow, or similar) to track, document, and resolve cases

Best Regards,

Ganesh Kathila|Senior Technical Recruiter

SIRI INFO SOLUTIONS INC

Email id :

3 Ethel Rd, Suite # 302 Edison NJ 08817

LinkedIn:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.