Conversation Designer in Vienna, VA

Overview

On Site
Contract - W2
Contract - Term Contract

Skills

IVR
AI
UX
NLU
Dialogflow
Rasa
IBM Watson
Voiceflow
conversation design

Job Details

Job Title: Conversation Designer
Job ID: JP00015411
Location: Vienna, VA (Hybrid)
Role Type: Long Term Contractor

Job Overview:We are seeking a talented Conversation Designer to join our UX team. The ideal candidate will craft intuitive, engaging conversation flows for chatbots, IVRs, and other AI-powered interfaces, ensuring users enjoy seamless and helpful experiences. This role will work closely with cross-functional teams including product managers, engineers, and researchers.

Summary:
This role focuses on creating engaging, user-focused conversational experiences across digital products and services.

Key Responsibilities:

  • Design end-to-end conversational flows for chatbot and voice experiences
  • Create content that aligns with brand voice and user needsCollaborate with product and technical teams to define conversation strategies
  • Use data and user research to iterate and improve dialogue designs
  • Define intents, utterances, and response logic for NLU/AI platform
    Establish and maintain best practices and guidelines for conversational design
  • Promote accessible and inclusive design in all conversational content

Qualifications:

  • 2+ years of experience in conversation design
  • Strong portfolio demonstrating chatbot, IVR, or voice/multimodal design
  • Exceptional writing and editing skills with natural language fluency
  • Familiarity with platforms like Dialogflow, Rasa, IBM Watson, Voiceflow, etc.
  • Solid grasp of UX principles, design thinking, and accessibility
  • Comfortable with ambiguity, and thrives in collaborative environments

Interested candidates should apply with their updated resume, including availability and expected rate.

Regards,

Surya Suhaas
352 Christopher Ave., Suite B, Gaithersburg, Maryland 20879
(c)
Fax:
surya

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