Systems Analyst

Systems Analyst

Duration: 1+ year

Location Chicago, Charlotte, Iselin, or Frisco.

Hybrid in office 2 to 3 days

Job Responsibilities

•             Partner with CLIENT’s Learning & Development department to create CLIENT specific learning content like videos, job aids, and success stories

•             Create new and maintain existing knowledge base articles in CLIENT’s technical knowledge base

•             Maintain internal SharePoint websites by publishing news articles, promoting technology adoption, and keeping the content up to date

•             Meet with CLIENT associates from individual contributors, people leaders, and executive leadership understand their needs, provide best practices, and help influence strategy on collaboration technology

•             Survey CLIENT populations to understand how collaboration technology is used at CLIENT, assess results that will influence the collaboration technology roadmap

•             Facilitate in-person roadshows and other internal promotional events

•             Author communications that inform CLIENT associates of changes, new features, and promote the usage of collaboration technology within CLIENT

•             Host ‘office hours’ style weekly meetings where any CLIENT associate can join to get guidance on how to use collaboration technology

•             Provide basic guidance to CLIENT associates on using all technology

o             To be clear, this is not a support job and will not require the person to be part of an incident support queue

•             Assess the usage of technology platforms and proactively engage lines of business when they are not using the workspaces they have

o             For example if a team in Microsoft Teams is not being used, reach out to the owner to offer support to get started, or recommend they delete the team

•             Periodically meet with our vendors to understand their strategic roadmaps, understand how it affects CLIENT associates, and create guidance for CLIENT associates based on the information

•             Monitor shared mailboxes, Viva Engage communities, and Teams channels for questions about the collaboration technology platforms

Preferred Skills

•             Strong presentation & communication skills

•             Experience with Microsoft 365 applications like SharePoint, Microsoft Teams, OneDrive, and Outlook

•             Microsoft 365 Certified: Fundamentals certification

•             Experience creating no code apps in the Microsoft Power Platform

•             Experience creating SharePoint sites

•             Experience operating with the agile methodology to get work done (Scrum & Kan Ban)