Overview
On Site
USD 29.00 - 34.00 per hour
Full Time
Skills
Service desk
Tier 2
Operating systems
Customer service
LOS
Research and development
Servers
Virtualization
Printers
Computer hardware
Productivity
Network
Wireless communication
Communication
SLA
Job Details
Location: Los Angeles, CA
Salary: $29.00 USD Hourly - $34.00 USD Hourly
Description:
Our client is currently seeking a Service Desk Agent
MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED. The area is a 24/7 operation and therefore candidates will need to acknowledge prior to consideration that they are aware of such and agree
REMOTE OK; Local candidates.
Work location: Los Angeles, CA 90032
Working Job Title: Service Desk Agent II
Duration of Assignment: FTE
Salary Range: $29.00/hr - $34.00/hr
Work hours: 8-5
Dress code: Business Casual
Summary:
The Service Desk Agent II is responsible for supporting inbound tickets and phone calls to clients and triage needs to higher level engineers as required. This role will provide Tier 2 level support, including level 1 escalations for workstations, servers, virtualization, printers, networks, and vendor specific hardware and software. This position is also responsible for supporting the end user community at the clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and wifi connectivity and other computer related technology.
Minimum Education/Experience:
High School degree or equivalent required
Associate degree in related field preferred
3 years of work experience in IT required
2 years of experience in Service Desk Support preferred
Must demonstrate excellent customer service.
Excellent written & verbal communication skills.
Knowledge of triage, track & monitor ticket progress per required SLA & follow escalation procedures.
Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities.
Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $29.00 USD Hourly - $34.00 USD Hourly
Description:
Our client is currently seeking a Service Desk Agent
MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED. The area is a 24/7 operation and therefore candidates will need to acknowledge prior to consideration that they are aware of such and agree
REMOTE OK; Local candidates.
Work location: Los Angeles, CA 90032
Working Job Title: Service Desk Agent II
Duration of Assignment: FTE
Salary Range: $29.00/hr - $34.00/hr
Work hours: 8-5
Dress code: Business Casual
Summary:
The Service Desk Agent II is responsible for supporting inbound tickets and phone calls to clients and triage needs to higher level engineers as required. This role will provide Tier 2 level support, including level 1 escalations for workstations, servers, virtualization, printers, networks, and vendor specific hardware and software. This position is also responsible for supporting the end user community at the clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and wifi connectivity and other computer related technology.
Minimum Education/Experience:
High School degree or equivalent required
Associate degree in related field preferred
3 years of work experience in IT required
2 years of experience in Service Desk Support preferred
Must demonstrate excellent customer service.
Excellent written & verbal communication skills.
Knowledge of triage, track & monitor ticket progress per required SLA & follow escalation procedures.
Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities.
Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks
Contact:
This job and many more are available through The Judge Group. Please apply with us today!