Mobile Support Technician

Overview

On Site
$45 - $55
Contract - W2
Contract - 12 Month(s)

Skills

Mobile Device Management
Intune
Carrier Activation
IT support
desk-side support
mobile device support

Job Details

Immediate need for a talented Mobile Support Technician. This is a 12+months contract opportunity with long-term potential and is located in Enon, OH (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-77534

Pay Range: $45 - $55/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • Provide desk-side/mobile support to end-users during the mobile carrier transition.
  • Assist with the distribution and setup of new mobile devices and/or SIM cards.
  • Configure and activate mobile phones (iOS and Android) with the new carrier settings.
  • Support data transfer, email setup, MDM enrollment, and app configurations.
  • Troubleshoot issues related to device compatibility, network access, or user authentication.
  • Educate users on new carrier features, voicemail, roaming, and support processes.
  • Maintain detailed logs of device assignments, support tickets, and user feedback.
  • Coordinate with the mobile project team to escalate issues and track progress.
  • Collect and decommission old devices.

Key Requirements and Technology Experience:

  • Key Skills: Mobile Device Management, Intune, Carrier Activation.
  • Experience in IT support, desk-side support, or mobile device support.
  • Strong working knowledge of iOS and Android devices.
  • Experience with mobile device management (MDM) tools such as Intune.
  • Familiarity with carrier activation processes.
  • Excellent troubleshooting, communication, and customer service skills.
  • Ability to work in a fast-paced environment and manage multiple support requests.
  • Experience supporting enterprise-scale mobile rollouts or migrations.
  • Working knowledge of mobile policies, security practices, and device encryption.
  • Familiarity with ticketing systems (ServiceNow).

Our client is a leading Retail Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.