Overview
On Site
Depends on Experience
Full Time
Job Details
A Desktop Support Specialist is responsible for:
- Providing technical assistance to customers regarding hardware and software applications.
- Troubleshooting and diagnosing technical issues.
- Assessing and understanding user needs and recommending technical fixes.
- Installing new programs and managing updates.
- Providing on-site or remote technical assistance.
- Setting up computer hardware systems.
- Configuring software applications.
- Updating antivirus software.
- Addressing user tickets regarding hardware, software, and networking issues.
- Managing, maintaining, and upgrading computer systems and peripherals.
- Training users in basic hardware and software usage.
Requirements:
- High School Diploma or GED. College Education is preferred.
- Valid drivers license and reliable transportation. (Background check is required).
- Previous experience working in an IT support role, preferably four or more years experience
- Previous work-related experience in a customer service-related role could be a plus
- Minimum of an associate degree or OND in computer science, information technology, or in a related field
- Excellent IT skills and knowledge of troubleshooting computer-related issues, both hardware and software, as well as desktop, laptop and mobile devices
- Knowledge of Microsoft system center configuration manager, VMWare virtual desktop infrastructure, encryption software, as well as other software can be an added advantage
- Knowledge of TCP/IP, DNS and DHCP is desired
- Good communication skills, both oral and written
- Ability to meet new people and commence conversations
- Ability to multitask effectively and work in a fast-paced environment.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.