Overview
Remote
$50 - $60
Contract - W2
Contract - 6 Month(s)
Skills
Agile
Analytical Skill
Business Strategy
Collaboration
Communication
Finance
JIRA
Product Management
Roadmaps
Analytics
Business Intelligence
Dashboard
Healthcare Information Technology
ServiceNow
Training
Job Details
Senior Business Analyst – SRE Maturity & Telemetry (Healthcare)
Employment Type: W2 Only (No C2C)
Location: Remote
We are looking for a Senior Business Analyst to lead the analysis, reporting, and governance workstream of a large-scale SRE Modernization Program spanning 40+ healthcare applications. This role bridges technical insights with executive-level storytelling, enabling data-driven decisions and improved reliability outcomes across the enterprise.
Key Responsibilities
- Maintain a complete and continuously updated inventory, classification, and ownership map of all healthcare applications.
- Drive and administer the SRE Capability & Telemetry Maturity Assessments across 40+ applications.
- Analyze incident/problem/change data (primarily from ServiceNow) to evaluate hygiene, RCA effectiveness, trends, and reliability gaps.
- Produce State of SRE reports, maturity scorecards, dashboards, and executive-level presentations.
- Develop playbooks, runbooks, governance guidelines, and training materials to standardize SRE practices.
- Partner with engineering, operations, compliance, and leadership teams to ensure alignment and adoption.
Required Experience & Skills
- 7+ years of experience as a Business Analyst in IT operations or enterprise technology programs.
- Strong background in healthcare IT or similarly regulated, high-risk environments.
- Hands-on expertise with ITSM platforms (ServiceNow preferred).
- Strong data analysis skills using Excel/Google Sheets, basic SQL, or BI tools.
- Exceptional written communication, documentation, and executive reporting abilities.
- Ability to work effectively with both technical and non-technical stakeholders.
Preferred / Nice to Have
- Exposure to Site Reliability Engineering (SRE) concepts: SLIs, SLOs, error budgets, telemetry, postmortems.
- Experience developing maturity models, capability assessments, or operational scorecards.
- Familiarity with Grafana, Power BI, or ServiceNow Performance Analytics.
- Understanding of observability and monitoring ecosystems.
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