Overview
On Site
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 10/20/2025- 04/30/2026
Skills
Servicenow
Print
JIRA
Servicedesk
CRM
IT Support
Microsoft 365
Job Details
We are looking to fill a long-term Contract role as Helpdesk Support
Mode of Interview: Both Phone and In Person
Work Arrangement: Hybrid
Work Location: Richmond, VA
Shift: EST
Required Qualifications:
- 5 years of experience Microsoft 365
- 5 years of experience and strong communication and interpersonal skills and detail oriented
- 5 years of experience and strong analytical and troubleshooting skills
- 5 years of experience and ability to prioritize tasks and manage time effectively in a fast-paced environment.
- 5 years of experience in utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests.
- 5 years of experience in commitment to delivering high quality end user support and customer service
- 5 years of experience in a help desk or technical support role.
- 5 years of experience and knowledge of IT systems
Preferred Qualifications:
- Knowledge of print services environment
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.