Business Analyst Case Management

Job Title: Business Analyst Case Management

Location: On-site in Indianapolis, IN

Duration : 6 months to Fulltime

Key Responsibilities:

• Develop clear, concise use cases, user stories, and acceptance criteria to guide system configuration and development.
• Translate functional requirements into technical specifications in coordination with developers and solution architects.
• Facilitate workshops, interviews, and working sessions with internal teams, end users, and stakeholders.
• Support user testing (UAT), system validation, and training activities to ensure solution readiness and adoption.
• Maintain thorough documentation of all business processes, requirements, and configuration decisions.
• Ensure compliance with federal and state victim compensation program guidelines and data privacy standards.

Qualifications:

• 3 5 years of business analysis experience, preferably in government, legal, justice, or nonprofit sectors.
• Proven experience with case management systems or cloud-based solutions
• Strong understanding of victim compensation programs or related public service domains is highly desirable.
• Ability to create detailed use cases, business process maps, and functional requirement documents.
• Excellent communication and stakeholder engagement skills.
• Familiarity with Agile or hybrid development methodologies.
• Experience working with cross-functional teams, including developers, QA testers, and end users.
• Bachelor s degree in Business Administration, Information Systems, Criminal Justice, or related field (or equivalent experience).

Preferred Skills:

• Knowledge of state or federal compliance requirements for victim services programs.
• Experience with tools such as Azure Dev Ops, Jira, or similar.
• Certification in Business Analysis (e.g., CBAP, CCBA) is a plus.
• Understanding of GovRamp, FedRamp, HIPAA, is a plus.