IT Support Analyst

Overview

On Site
$25
Contract - Independent
Contract - W2

Job Details

Job Description:
Onsite in Muncie, Indiana 5 days a week.
The Tier 2 Help Desk Support Specialist provides advanced technical support. This role involves troubleshooting hardware, software, and network problems, assisting with system configurations, and coordinating with Tier 3 or engineering teams when necessary. The specialist also documents solutions, updates knowledge bases, and ensures timely resolution to maintain high customer satisfaction.

Key Responsibilities:

  • Respond to and resolve escalated tickets from Tier 1 support.

  • Diagnose and troubleshoot complex hardware, software, and network issues.

  • Perform remote and on-site support for users as needed.

  • Collaborate with higher-tier teams for unresolved issues.

  • Maintain accurate documentation and contribute to support knowledge bases.

  • Provide mentorship and technical guidance to Tier 1 staff.

Qualifications:

  • 2+ years of IT support experience.

  • Strong knowledge of Windows/macOS, Active Directory, networking, and common business applications.

  • Excellent problem-solving and communication skills.

  • Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft certifications) preferred.


Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.