Overview
On Site
USD 58,000.00 - 65,000.00 per year
Full Time
Skills
Help Desk
Training
Knowledge Base
Inventory
Collaboration
Organizational Skills
Technical Drafting
Forms
Technical Support
Management
Laptop
Computer Hardware
Microsoft Office
Microsoft Windows
Audiovisual
Conflict Resolution
Problem Solving
Customer Service
Computer Science
Attention To Detail
Law
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a knowledgeable and proactive PC Technician to provide technical support and assistance to our user community. This role requires excellent troubleshooting skills, a customer-focused approach, and the ability to manage IT issues efficiently. Based in Washington, District of Columbia, the position involves working closely with the IT team to resolve technical challenges and ensure seamless operations.
Responsibilities:
Serve as the primary point of contact for technical support requests, managing incoming tickets through the Help Desk system and escalating issues when necessary.
Conduct training sessions to help users effectively navigate software and applications, while maintaining an up-to-date knowledge base for user self-service.
Install, configure, and provide technical support for computers, peripherals, and software, ensuring systems are maintained and updated.
Diagnose and resolve hardware and software issues related to audio/visual systems in conference rooms.
Oversee the inventory of IT equipment, maintaining accurate records of hardware and peripheral devices.
Resolve issues related to file-sharing and print services, ensuring smooth operational functionality.
Collaborate with upper management to meet IT goals and deadlines, contributing to operational planning and execution.
Assist with general IT tasks, including organizing meetings, drafting forms, and resolving end-user support tickets.
Manage and maintain a pool of laptops, ensuring proper functionality and readiness for use.
Requirements
Must be eligible to work in the United States.
Minimum of 2 years' experience in an IT Technician or similar role.
Familiarity with PC hardware, peripherals, and troubleshooting techniques.
Proficiency with Microsoft Office applications and Windows OS administration.
Knowledge of audio/visual systems and conference room equipment troubleshooting.
Strong problem-solving skills and a commitment to delivering excellent customer service.
Associate or Bachelor's degree in IT, Computer Science, or a related field preferred, or equivalent relevant experience.
Experience in detail-oriented service environments, such as associations or law firms, is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a knowledgeable and proactive PC Technician to provide technical support and assistance to our user community. This role requires excellent troubleshooting skills, a customer-focused approach, and the ability to manage IT issues efficiently. Based in Washington, District of Columbia, the position involves working closely with the IT team to resolve technical challenges and ensure seamless operations.
Responsibilities:
Serve as the primary point of contact for technical support requests, managing incoming tickets through the Help Desk system and escalating issues when necessary.
Conduct training sessions to help users effectively navigate software and applications, while maintaining an up-to-date knowledge base for user self-service.
Install, configure, and provide technical support for computers, peripherals, and software, ensuring systems are maintained and updated.
Diagnose and resolve hardware and software issues related to audio/visual systems in conference rooms.
Oversee the inventory of IT equipment, maintaining accurate records of hardware and peripheral devices.
Resolve issues related to file-sharing and print services, ensuring smooth operational functionality.
Collaborate with upper management to meet IT goals and deadlines, contributing to operational planning and execution.
Assist with general IT tasks, including organizing meetings, drafting forms, and resolving end-user support tickets.
Manage and maintain a pool of laptops, ensuring proper functionality and readiness for use.
Requirements
Must be eligible to work in the United States.
Minimum of 2 years' experience in an IT Technician or similar role.
Familiarity with PC hardware, peripherals, and troubleshooting techniques.
Proficiency with Microsoft Office applications and Windows OS administration.
Knowledge of audio/visual systems and conference room equipment troubleshooting.
Strong problem-solving skills and a commitment to delivering excellent customer service.
Associate or Bachelor's degree in IT, Computer Science, or a related field preferred, or equivalent relevant experience.
Experience in detail-oriented service environments, such as associations or law firms, is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.