Business Analyst

RESPONSIBILITIES:
Kforce has a client that is seeking a Business Analyst in Orlando, FL.

Key Tasks:
* Execute complex initiatives to implement and support product/pricing strategies across E-Commerce and ticketing platforms
* Learns functionality of new software systems (e.g., SAP Commerce, Horizon ticketing system) and solutions provided by Digital and Technology, combining that knowledge with business requirements from Marketing & Sales, Digital & Technology, Finance, Global Product & Pricing, Loss Prevention, Attractions Operations and Entrance Operations to develop efficient and repeatable solutions to meet the business needs
* Complete initial setup and configuration of new systems in all environments, working closely with Digital & Technology, vendors, and Quality Engineering to understand requirements and implementing solutions that are appropriate based on system functionality and UDX's standards; Troubleshoot issues to identify root cause and remediate appropriately either directly or through other teams
* Complete end-to-end testing of new systems to ensure that elements that require in-depth understanding of the configuration and functionality are verified to be functioning as expected; Escalate defects found to vendor and/or Digital & Technology teams with sufficient detail to aide in issue reproduction and root cause identification; Collaborate on potential fixes and verify that resolution provides the expected functionality
* Analyze end-to-end process for bringing products to life and identify areas for efficiency to enable quicker speed to market for new product launches and price changes; Leverage advanced technical skills to develop automation by utilizing available resources in existing systems (e.g., Application Interfaces, database updates) alongside programming abilities (e.g., SQL, Visual Basic, Python) to develop, test, and implement solutions that can be leveraged by less technically skilled team members

REQUIREMENTS:
* Bachelor's degree is required in Business or Management Information Systems
* 3+ years of experience required with large scale admission ticketing system (e.g., Galaxy Ticketing System, Horizon), including 2+ years of experience utilizing advanced development skills leveraging Application Interfaces (APIs) and programming languages (e.g., Visual Basic, Python) to automate manual/repetitive processes for efficiency and accuracy
* 1+ years in setup/configuration of system, 1+ years of experience with enterprise level E-Commerce systems (e.g., HCL Commerce, SAP Commerce Cloud)
* Advanced PC skills including but not limited to Microsoft Excel, Access, Word, Relational databases, and SQL required
* Flexible and adaptable regarding learning and understanding new technologies
* Strong written, oral, and interpersonal communication skills
* Ability to conduct research into software-related issues and products
* Highly self-motivated and directed
* Keen attention to detail
* Proven analytical and problem-solving abilities
* Ability to effectively prioritize and execute tasks in a high-pressure, fast-paced, dynamic environment
* Experience working both independently and in a team-oriented, collaborative environment
* Demonstrated self-starter with strong organizational skills and the ability to take ownership, work independently, and produce accurate and timely results
* Regular attendance is required
* Understanding of key financial processes/concepts (e.g., Debits/Credits, Deferred Revenue) and their typical application in a theme park environment preferred

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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