Sr. Data Center Technical Support Analyst

Position- Senior Data Center Technical Support Analyst

Location: Baton Rouge, LA

Duration: 5 Years

Visa- GC-and USC

Job Description

The Office of Technology Services (OTS) was established as a means of recognizing cost savings through the consolidation of State IT assets and resources.

The creation of OTS consolidated a wide variety of existing hardware platforms, operating systems, database management systems, networks, third party software, and custom applications.

OTS leads the State s technology procurement process in order to standardize technology over the entire organization, seek efficiencies of operations, maintenance, and scalability of new products introduced to the OTS suite of services which can eventually be offered to all in-scope agencies.

Responsibilities

Network Design and Topology services, including LAN/WAN and Wi-Fi

Architect LAN/WAN topologies leveraging Cisco Nexus, Catalyst, and SD-WAN solutions.

Design multi-tier server infrastructure using Hyper-V, VMware vSphere, and Citrix to meet performance and HA requirements.

Implement storage solutions (NetApp, Dell EMC) and SAN zoning to satisfy capacity and IOPS targets.

Servers Design of Tier 1, Tier 2, Tier 3 business needs and workstation management

Backup and Recovery Strategy for servers, network devices, and other business critical applications.

Develop and maintain backup and recovery strategies leveraging Veeam, Commvault, and Azure Backup.

Coordinate disaster-recovery drills, update runbooks, and ensure RPO/RTO compliance.

Perform regular health checks, patching, and firmware upgrades across compute, storage, and network layers.

Application rationalization confirm applications will function in the new server/network environment

Strategize network and server migration plans.

Education

Bachelor s degree in information technology, Engineering, or related discipline. VMware VCP or Microsoft MCSE certifications preferred.

Required Experience

10+ years in data center operations, engineering, or technical support roles.

Strong expertise with virtualization platforms (VMware vSphere, Hyper-V, or Citrix XenCenter Virtual Suites) and Microsoft Windows Server Operating Systems (to include Domain Services).

Experience with enterprise backup, disaster recovery, and high-availability design.

Proficient in automation scripting (PowerShell, Python) and configuration management tools.

Knowledge of ITIL processes and change management best practices.

Preferred Experience

User Profile analysis and migration

Desktop and Mobile Device imaging and user transition

Data analysis, Application Rationalization, and migration

Third party software to be migrated and handled on a case-by-case basis

Cisco Nexus Infrastructure

CrowdStrike Endpoint Protection

Tanium Endpoint Management

Disaster Recovery backup solutions