IT Service Desk Technician

Location: 100% onsite in Watertown, CT

Hours: Monday-Friday, 7:00-3:30pm

Benefits: Medical, Vision, Dental, Life, Disability, 401(k), Vacation, Sick, Paid Holidays, Tuition Assistance, Fitness reimbursement

IT Service Desk Technician delivers on the mission and initiatives of the Information Technology organization. Accountable for service desk tasks and responsibilities. The position executes end user desktop support and maintenance. This role will demonstrate the various skills to resolve technical issues and follow written processes and documentation.

Learn from a close knit team that loves to collaborate!

ROLE AND RESPONSIBILITIES:

• Work with IT teammates to assist in research and document problem resolutions and maintain information technology systems (including PC and LAN equipment).
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Provide support for on-site hardware, software, and network connectivity issues.
• Ask questions to determine the nature of the issue and walk users through the problem-solving process.
• Utilize internal wiki to write documentation.
• Utilize internal ticket system to track issues, time, and projects.
• Manage printer issues by working with our Managed Printer Servicer as well as perform minor fixes such as paper jams/driver issues.
• Setup, repair, and maintain workstations and phones.
• Update and close ticketed assignments using the IT ticket system.
• Follow up with users to ensure the issue has been resolved and gain feedback from users about computer usage.
• Install, setup, and track various software.
• Report immediately all suspicious and hazardous conditions to a supervisor.
• Understand and observe all safety guidelines and assure quality and safety by complying with all appropriate CB policies and procedures.
• Assist in maintaining clean, orderly, and hazard-free work areas.
• Able to work with minimal supervision, be a self-starter and be detail oriented.

ESSENTUAL QUALIFICATIONS:

• 3-5 years of IT Support or Service Desk experience.
• Exceptional written and verbal communication skills.
• Ability to work independently and in a team environment.
• Strong analytical skills with particular attention to detail.
• Ability to work under pressure with little guidance.
• Strong computer skills, including Microsoft Office (Word, Excel, Outlook, Access, Visio), and support of MRP/ERP software.
• Working knowledge of Windows 10-11 Operating Systems.
• Experience with Microsoft Office 365.
• Basic networking knowledge.
• Working knowledge of Thin Clients is a plus.
• Microsoft Certified Professional certifications or related are preferred.

WHY AVERRO?

BENEFITS: We offer premium benefits to our contractors.

VETERAN OWNED: We support and place a high number of veterans.

Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.