ITSM Lead

Overview

Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Contract - 6 Month(s)

Skills

Asset Management
BMC Remedy
Change Management
Continuous Improvement
Evaluation
IT Infrastructure
IT Operations
IT Service Management
ITIL
Incident Management
Innovation
JIRA
KPI
Leadership
Management
Operational Excellence
Optimization
Policies and Procedures
Problem Management
Regulatory Compliance
Release Management
Reporting
Service Level
Service Management
ServiceNow
Workflow

Job Details

3Core Systems, Inc is an SAP and Success Factors Partner with employees located across the United States. Our organization is dedicated to customer and employee satisfaction. We provide High Quality, Cost efficient and Competitive Solutions and Resources.

3Core Systems is looking for a ITSM Lead for one of our clients Plantation, FL

Title: ITSM Lead

Location: Plantation, FL

Duration: 6 months (Contract to hire)

Qualification:

5+ years in IT service management, with a strong emphasis on ITIL practices and change management

3+ years of experience with ITSM tools such as ServiceNow, BMC Remedy, Jira, or equivalent platforms

2+ years in a leadership capacity-

Skillset / Experience:

  • The IT Service Management (ITSM) Lead is a key member of the IT Technology Services team, responsible for driving service management and delivery excellence within client .
  • This role requires deep expertise in ITIL frameworks, a strategic mindset, and a strong ability to lead IT service optimization efforts.
  • The ITSM Lead serves as the key point of contact for the implementation and ongoing management of ITIL (Information Technology Infrastructure Library) practices, fostering a culture of continuous improvement and operational excellence.
  • Develop, implement, and oversee ITSM frameworks and strategies that align IT services with business objectives and IT goals
  • Lead the adoption and continual improvement of ITIL frameworks, ensuring best practices are followed across the organization
  • Work closely with stakeholders to define service level agreements (SLAs) and ensure adherence to them
  • Define and monitor Key Performance Indicators (KPIs) to measure the effectiveness and efficiency of IT services
  • Establish and manage ITSM policies and procedures, ensuring compliance with regulatory and organizational standards
  • Define, maintain, and drive asset management, change management, incident management, problem management, and release management processes to minimize service disruptions and optimize IT operations
  • Facilitate Change Advisory Board (CAB) meetings to review, schedule, and approve change requests
  • Ensure all changes and releases are documented, assessed for risk, and communicated to relevant stakeholders
  • Ensure accurate and up-to-date records of all IT assets, including their life cycle status
  • Audit and evaluate existing processes to identify areas of improvement, automation, and integration
  • Lead the evaluation, selection, and implementation of ITSM tools and platforms
  • Ensure the effective configuration and integration of ITSM tools to support automated workflows and reporting capabilities
  • Identify opportunities for innovation and improvement within IT operations and services

Regards,

Sai Kumar

Ph: (630) (634) (8685)

Recruiting Team

3Core Systems Inc

9101 Burnet Road, Suite 207, Austin, TX 78758

URL:

3Core Systems, Inc

Web:

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