Overview
On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
VoIP
NG911
Telephony
SIP
SBCs
NENA STA-010
STA-012
STA-019
Gateways
Call Routing
IP
QoS
Job Details
NG911 Telephony Subject Matter Expert (SME) Public Safety Communications Upgrade Project
Job Title: NG911 Telephony Subject Matter Expert (SME)
Location: Brooklyn, NY ONSITE Duration: 12 Months (Dec 2025 Nov 2026)
Work Hours: Monday Friday, 9:00 AM 5:00 PM ET (35 hours/week)
Overview
Join a high-impact initiative designed to modernize emergency communications for the Next Generation 9-1-1 (NG911) system. We are seeking a Telephony Subject Matter Expert (SME) to guide telephony operations, ensure seamless system integration, and validate technical configurations across all phases of system deployment. This role plays a crucial part in maintaining reliable, high-performance telephony services during the citywide NG911 upgrade.
Key Responsibilities
Mandatory Qualifications
Desirable Skills
Additional Details
Job Title: NG911 Telephony Subject Matter Expert (SME)
Location: Brooklyn, NY ONSITE Duration: 12 Months (Dec 2025 Nov 2026)
Work Hours: Monday Friday, 9:00 AM 5:00 PM ET (35 hours/week)
Overview
Join a high-impact initiative designed to modernize emergency communications for the Next Generation 9-1-1 (NG911) system. We are seeking a Telephony Subject Matter Expert (SME) to guide telephony operations, ensure seamless system integration, and validate technical configurations across all phases of system deployment. This role plays a crucial part in maintaining reliable, high-performance telephony services during the citywide NG911 upgrade.
Key Responsibilities
- Manage and oversee all telephony components of the NG911 system implementation.
- Ensure policies, procedures, and best practices are maintained for telephony systems.
- Validate system configurations during setup, testing (SAT/SIT), and deployment.
- Develop and execute test cases, identify integration risks, and perform end-to-end call flow validation.
- Review architectural and signaling flows to ensure system behavior aligns with design expectations.
- Support troubleshooting, testing, and cutover events involving critical voice infrastructure.
- Collaborate with cross-functional teams and vendors including MSCI, Motorola, NICE, Cisco, and telecom carriers.
Mandatory Qualifications
- Minimum 12 years of experience in telephony, VoIP, or NG911 system engineering.
- In-depth knowledge of SIP, SBCs, gateways, and call routing per NENA STA-010, STA-012, STA-019 standards.
- Expertise with ESRP, BCF, CHS, and ECRF/LVF location-based routing.
- Experience developing call-flow diagrams, signaling validation scripts, and interoperability matrices.
- Strong skills in SIP trace analysis, CDR review, and packet capture validation for performance testing.
- Familiarity with carrier trunk connectivity, QoS, DSCP tagging, and failover routing at the ESiNET level.
- Proven ability to coordinate with multi-vendor environments for end-to-end voice, text, and multimedia call support.
Desirable Skills
- Excellent written and verbal communication skills.
- Experience working in public safety communications or emergency call system environments.
- Design experience in IP voice management, monitoring, and auditing.
- Knowledge of logging and recording technologies across legacy and IP PBXs.
- Strong collaboration and problem-solving abilities across technical and business teams.
Additional Details
- On-site work at 2 MetroTech Center, Brooklyn, NY with hybrid flexibility.
- Must be authorized to work in the United States.
- Background check required for the selected candidate
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.