Overview
On Site
Depends on Experience
Full Time
No Travel Required
Skills
IT Support
Troubleshooting
Customer Service
Technical
Network
Support
Systems
Technical Support
Job Details
Seeking candidates for all levels of NOC roles:
--Jr. NOC Technician
--NOC Technician
--Sr. NOC Technician / Network Engineer
*Salary will reflect your level of experience!
The Denzel Group, an award-winning search firm, has been chosen to work with an industry leading Service Provider on their quest for a few strong NOC Technicians/Engineers.
In this Full-Time Perm role you will be responsible for supporting the network by prioritizing, troubleshooting, and responding to alerts/alarms.
What makes this role so great??
This is an industry leading organization which:
- Offers opportunity growth!
- Is experiencing consistent strong growth!
- Provides excellent comp and benefits!
- Values strong work-life balance!
Responsibilities
- Use network alarms and logs to monitor and troubleshoot the network
- Open, close, and log tickets for incoming calls/alarms.
- Escalate network issues or events as needed, both internally and externally with various providers/vendors.
- Provide excellent customer service and technical support to clients.
Requirements
- 1+ years’ basic IT Network troubleshooting, and customer support.
- Knowledge of routing/switching fundamentals.
Preferred
- Knowledge of fiber fundamentals
- Knowledge of optical transport