Manager, Data Analytics

Job Description

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!

DESCRIPTION

We're looking for a Manager, Data Analytics to lead a small, high-impact analytics team focused on mobile and lifecycle messaging performance . This role is perfect for a leader who can see the story behind the numbers-someone who can move seamlessly between client strategy, data structure, and storytelling to bring clarity and insight to the brands we work with.

As the senior analytics leader in our consulting group, you'll work directly with customers to define what success looks like, structure new measurement programs, and ensure the work your team delivers translates data into compelling stories and clear recommendations. You'll also dig into complex, fragmented datasets to uncover insights and bring structure to ambiguity-helping brands connect their messaging programs to business outcomes.

Your Impact & Responsibilities

• Lead and mentor a team of Senior Analysts, providing direction, quality oversight, and coaching to elevate storytelling and strategic thinking.

• Partner directly with customers and internal teams to define business goals, KPIs, and analytical frameworks for mobile and lifecycle messaging programs (SMS, MMS, RCS, push).

• Design and oversee analytics programs that measure campaign performance, channel contribution, and lifecycle impact-translating complex data into actionable insights.

• Review and refine presentations to ensure analyses clearly connect data to customer outcomes, opportunities, and optimization recommendations.

• Navigate complex data environments, bringing structure and clarity to disparate data sources and helping define scalable reporting methods.

• Collaborate with strategists, creatives, and technologists to ensure data informs program design, testing, and continuous improvement.

• Champion data storytelling-guiding your team to create slides and narratives that engage and inspire.

REQUIREMENTS

• 7+ years of experience in marketing or digital analytics, with at least 2 years leading or mentoring a team.

• Expertise in customer or lifecycle marketing analytics, ideally across messaging channels (SMS, MMS, RCS, push, or email).

• Proven ability to design and implement new measurement programs, frameworks, and dashboards.

• Strong technical fluency in developing ETL, data analysis and report generation -comfortable working with large or messy datasets using tools such as Excel, Tableau, PowerBI, R, Python, AWS, and Snowflake or similar.

• Experience conducting single and multivariate campaign testing.

• Exceptional communication and storytelling skills-able to translate analytical findings into clear business narratives and visualizations.

• Confidence in client-facing conversations and an ability to connect technical insights to marketing strategy.

• A balance of strategic leadership and hands-on analytical rigor-someone who can see both the forest and the trees.

This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: No matter who you are, we hope you find an exciting path forward - hopefully with us!

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.

• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.

• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.

• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.

• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.

• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.

• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

The annual starting salary for this position is between $126,000 - $157,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until December 12, 2025 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.