Helpdesk Analyst

Job Description:
Our client is currently seeking a skilled and proactive Helpdesk Analyst to join their dynamic IT team. This role is pivotal in providing first-line support and resolving technical issues for end-users, ensuring efficient operation, and minimizing downtime. The successful candidate will be instrumental in supporting desktop systems, mobile devices, and network management. This is a full-time position that offers a challenging yet rewarding environment where you can improve your technical skills extensively.

Responsibilities:

• Resolve desktop level issues and provide technical support for end-users on software, hardware, and network-related problems.
• Manage user accounts, including setups, changes, and password resets within Microsoft Active Directory/Entra environments.
• Support and troubleshoot issues with Microsoft Exchange/365 and SQL databases, including basic SQL query handling.
• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Plan and undertake scheduled maintenance upgrades and security backups of hardware and software systems.
• Assist in setting up and managing audio-visual equipment for presentations or conferences as needed.
• Provide support for Cisco Unified Communications systems and manage basic network troubleshooting related to routers and switches.
• Ensure all technical issues are logged and updated accordingly in the issue tracking system and escalate issues as required.

Qualifications:

• Proven experience as a Helpdesk Analyst, IT Support Technician, or similar role in an IT environment.
• Strong understanding of computer systems (Windows/MacOS), mobile devices, and other tech products.
• Familiarity with Microsoft Windows Server environments and network configurations (subnetting, routing).
• Ability to manage multiple tasks simultaneously and thrive in a fast-paced environment.
• Excellent problem-solving skills and the ability to think logically and analytically.
• Strong interpersonal skills and the ability to communicate effectively with a variety of end-users.
• Experience with Cisco products, including wireless technology and firewalls, is highly desirable.
• Basic knowledge of SQL and database management systems.
• Self-motivated with a keen interest in technology and continuous learning.

GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic
information, veteran's status or any other category protected by law. In addition to federal law
requirements, GDH Consulting, Inc. complies with applicable state and local laws governing
nondiscrimination in employment in every location in which the company has facilities and/or
employees. This policy applies to all terms and conditions of employment, including recruiting,
hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,
compensation, benefits and training. Applicants with disabilities that require an accommodation
or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit GDH's website for notice of collection for California applicants.