Technical Product Support Representative

Work Location

6717 Belvedere Road, West Palm Beach, Florida

Job Overview

Are you a creative problem solver who enjoys translating technical information into a language others can easily understand? Do you have experience in the window and door industry? If so, we have the perfect opportunity for you at Marvin!

The Technical Support Representative provides technical information for our internal and external customers, taking a variety of questions primarily from Dealers, Distributors and internal staff but can also include Architects, Engineers, Contractors and Homeowners. Creates CADs and provides structural and special calculations along with special request support for the Marvin product lines. This role also works with many other departments such as Inside Sales, Architectural, Signature Products, R&D, Engineering and/or Purchasing.

Highlights of your role

• Create CAD drawings based on our customer's needs
• Cross-functional teamwork with product options and production abilities.
• Assist with the support and development of our channel partners and trade professionals.
• Support departmental goal initiatives to achieve critical measurements.

Compensation

$25.00 to $28.00 per hour, based on experience

You're a good fit if you have (or if you can)

• AutoCAD experience a must, prefer window and door experience, but open
• Excellent communication, documentation, creative problem solving and innovative thinking abilities
• Ability to self-direct; motivated; ability to self-manage priorities and deadlines; organized; strong attention to detail
• Approachable, collaborative, and professional demeanor

Also want to make sure you have

• Related college degree or 2-4 years industry related experience
• Understanding of drafting concepts and knowledge of the construction industry
• Strong PC skills using AutoCAD, MS Office applications and Salesforce
• Ability to quickly learn technical information surrounding Marvin products, systems, and processes

We invite you to See Yourself at Marvin

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.

We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing - recognizing everyone's contribution to Marvin's success
• Giving at Marvin - participate in organized volunteer opportunities
• Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.