Overview
On Site
Full Time
Skills
Information Technology
Network
Microsoft
Tier 1
Cloud Computing
Recruiting
Partnership
Project Scoping
System Administration
Change Control
Break/Fix
Root Cause Analysis
Forms
Business Rules
UI
Dashboard
Continuous Improvement
Workflow
Training
System Documentation
User Guides
Collaboration
IT Management
Roadmaps
IT Service Management
JavaScript
Scripting
Management
Communication
Documentation
Medicaid
Public Sector
ServiceNow
Oracle Linux
Job Details
CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.
we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.
We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.
If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.
Project Scope:
The Mississippi Division of Medicaid is seeking an experienced ServiceNow Administrator/Developer to support, administer, and maintain its newly implemented IT Service Management (ITSM) module. This role is essential to ensure the ongoing performance, reliability, and enhancement of our ServiceNow environment. The ideal candidate will bring technical expertise and best practices in ServiceNow administration, development, and support, with the flexibility to help expand the platform in the future.
Roles/Responsibilities:
The ServiceNow Administrator/Developer will be responsible for:
System Administration
- Serve as the primary administrator for the ServiceNow ITSM module.
- Monitor system health, performance, and functionality.
- Manage user roles, groups, and permissions. Ensure adherence to platform governance, change control, and development standards.
Break/Fix Support
- Troubleshoot and resolve technical issues within the ITSM module. Conduct root cause analysis for incidents and implement permanent fixes.
- Manage incident and request queues related to ServiceNow issues.
Development & Configuration
- Design and configure workflows, forms, fields, business rules, client scripts, UI policies, and service catalog items within the ITSM module.
- Develop and maintain integrations with other systems, as needed.
- Create and maintain reports and dashboards.
Enhancements & Continuous Improvement
- Analyze business requirements and propose scalable, secure solutions in the ServiceNow platform.
- Provide recommendations for improvements and enhancements to existing ITSM workflows and features.
- Prepare for future module implementations (e.g., Public Sector Digital Services).
Training & Documentation
- Create and maintain system documentation and user guides.
- Train internal staff on use and capabilities of the ServiceNow ITSM module.
Collaboration & Planning
- Serve as liaison between IT leadership, business units, and ServiceNow support/vendor resources.
- Participate in roadmap discussions and assist in planning future ServiceNow expansions.
Mandatory Skills:
- 3+ years of experience as a ServiceNow Administrator or Developer.
- ServiceNow Certified System Administrator (CSA) Required.
- Experience in a public sector or Medicaid environment.
- Experience preparing a platform for expansion, particularly with Public Sector Digital Services or other ServiceNow modules.
- Strong understanding and hands-on experience with the ITSM module (Incident, Problem, Change, Knowledge, Service Catalog, etc.).
- Experience with JavaScript, Glide scripting, and ServiceNow APIs.
- Familiarity with ServiceNow update sets, scoped applications, and integrations.
- Ability to work independently and manage multiple priorities.
- Excellent communication and documentation skills
Desirable Skills:
- ServiceNow Certified Application Developer.
- Experience in a public sector or Medicaid environment.
- Experience preparing a platform for expansion, particularly with Public Sector Digital Services or other ServiceNow modules
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.