HelpDesk Support Technician

Exciting job opportunity for a Helpdesk Support Specialist to join a Clean Energy Company's IT Hardware and Infrastructure team at their Des Plaines headquarters. Work in a highly virtualized Microsoft environment with hybrid Active Directory, Azure cloud services, Microsoft 365, and diverse storage solutions. They're seeking a technically proficient professional with strong customer service skills and a security-first mindset to help maintain our IT infrastructure's smooth operation.

Be part of something meaningful! They are at the forefront of delivering innovative technology solutions for the transition to a low-carbon economy. It's not just fixing tech issues - you'll be supporting an organization that's working toward solving global energy challenges. You'll grow in a positive work culture that values collaboration while developing your skills across their diverse technology stack. Initially requiring 4-5 days onsite, you'll play an instrumental role in incident support process, handling both simple and complex technical challenges that directly impact their mission of delivering clean energy to the world.
Required Skills & Experience

• 1-2 years' experience in Windows Systems Engineer or IT Administrator role
• Proven experience in Help Desk, Systems Support, or Network Support
• Strong understanding of Azure Active Directory, Security Groups, Intune, and Microsoft 365
• Proficiency in network management (LAN, WAN, wiring, patch management)
• Hands-on experience with hardware including switches, routers, and firewalls
• Excellent critical thinking, troubleshooting, and problem-solving abilities
• Strong written and verbal communication skills in English
• Customer service mindset with proactive approach to support

Desired Skills & Experience

• Bachelor's degree in an information technology related field
• Experience with SharePoint Online Administration
• Knowledge of Azure Cloud Services
• Database administration experience
• Experience developing and documenting IT processes and procedures
• Familiarity with storage technologies and network troubleshooting best practices

What You Will Be Doing
Tech Breakdown

• 30% Microsoft/Office 365 Administration (Teams, SharePoint, Azure AD)
• 30% Desktop Support & Hardware Management
• 25% Network Management & Troubleshooting
• 15% Storage & Backup Solutions

Daily Responsibilities

• 60% Hands-On Technical Support
• 25% Team Collaboration & Cross-functional Projects
• 15% Process Documentation & Improvement

The Offer

• Bonus OR Commission eligible

You will receive the following benefits:

• Medical, Dental, and Vision Insurance
• Vacation Time
• Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.