ITSM Analyst(Onsite , St. Louis, MO)

Responsibilities

• Engage in and improve the whole lifecycle of services from inception and design, through deployment , operation and
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
• Support services before they go live through activities such as system design consulting, capacity planning and launch
• Maintain services once they are live by measuring and monitoring availability, latency and overall system heal
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
• Support the application Cl/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practi
• Practice sustainable incident response and blameless
• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
• Work with a global team spread across tech hubs in multiple geographies and time zones
• Share knowledge and mentor junior resources

Qualifications

• BS degree in Computer Science or related technical field involving coding with 14 years of experience (e., physics or mathematics), or equivalent practical experience,
• Experience with algorithms, data structures, scripting, pipeline management , and software design.
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and
• Ability to help debug and optimize code and automate routine