Senior Software Engineer (Pega), Enterprise Systems

    • Apple, Inc.
  • Austin, TX
  • Posted 60+ days ago | Updated 18 hours ago


On Site
Full Time


Customer support
Customer service
Software design
Cascading style sheets
Quality assurance

Job Details


At Apple, great ideas have a way of becoming phenomenal products, services, and customer experiences very quickly! Bring passion and dedication to your job and there's no telling what you could accomplish!Customer Systems team provides outstanding opportunities to build amazing applications that help Apple provide the best customer support for our amazing products. We build products that are highly secure, robust and scalable for future. Our products support millions of customers and help them get the best out of their Apple devices and services. If you are passionate about building amazing software and solve critical problems, then we want to hear from you.

Key Qualifications

LSA with 8+ years configuring and designing Pega applications in Customer Service frameworkShould have knowledge of building complex case workflowsShould be experienced in building new rules and rule sets for business logicShould be experienced in creating new UI sections/harnesses and customizing Pega UI using themes Should have experience in using data pages, data transforms, creating and exposing rest services for high data volumeShould be aware of best practices in general application design as well as Pega application designShould have good understanding of HTML, CSS and JS Should have hands-on experience in Java


Partner with teams across Apple to understand and develop new featuresWork within and outside team to design and build highly scalable, secure and robust applicationsPartner with SRE, QA and Infrastructure team to drive successful product release and resolve production issuesCommunicate clearly with all stakeholders to enable transparent work culture

Education & Experience

Bachelor's Degree in an engineering-related field or equivalent related experience

Additional Requirements

  • Oracle - 4 + years
  • Pega Admin - 4 + years