ServiceNow Business Analyst

Description:
We're seeking a future team member for the role of ServiceNow Business Analyst to join our Technology Services Group (TSG) via our Service Management team.

Location: Pittsburgh, PA OR Lake Mary, FL

Schedule: Hybrid - 4 days onsite

Duration: 12 month contract to hire position

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $52 - $62 / hr. w2

Responsibilities:
In this role, you'll make an impact in the following ways:

• Work closely with stakeholders, product management, scrum leads, and developers to gather, analyze, and prioritize requirements
• Ensure quality delivery by working with development to ensure solutions meet the stakeholders' requirements and are adequately tested by QA
• Partner with stakeholders and business groups to provide training and demonstrations of new enhancements
• Ensure that management/product management receives timely updates on assigned tasks to facilitate frequent and proactive customer communication

Experience Requirements:
To be successful in this role, we're seeking the following:

• 4+ years of previous business analysis experience working with enterprise application(s) supporting 20k+ user base
• Experience within Agile SLDC methodology (user stories, epics, defects, etc.)
• Excellent problem-solving and communication skills with the ability to develop clearly written materials
• Proactively identify dependencies and communicate technical risks throughout the delivery life cycle
• Strong emphasis on UI/user experience with enterprise platforms
• Ability to articulate product strategy, roadmaps, and vision to senior leadership to reach consensus
• Ensure transparency and collaboration with internal and external stakeholders at every step of the product development process
• Ability to work in an extremely fast-paced environment
• Good understanding of ITIL processes (ITIL v3 or v4 knowledge)
• ServiceNow Certified System Administrator (CSA) certification is preferred

Hand-on experience with one or more of the following ServiceNow modules:

• IT Service Management (ITSM)
• Common Service Data Model (CSDM)
• Configuration Management Database (CMDB)
• Security Operations (SecOps)
• Governance, Risk, and Compliance (GRC)
• Integrated Risk Management (IRM)
• Custom applications and the ability to learn internal processes and apply to Enterprise Resource Planning (ERP) capabilities/functionality

Education Requirements:
Bachelor's degree in either the business or technical field

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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