Overview
Full Time
Accepts corp to corp applications
Skills
Role 3: Voice Product Owner Location: Remote (Preferred Time Zones: EST / CST) Engagement: Contract or Full-Time We are looking for a Voice Product Owner to lead the evolution of our contact center solutions. This role requires a blend of product le
technical understanding
and stakeholder management to drive impactful voice experiences. Key Responsibilities & Requirements Strong understanding of end-to-end contact center functionalities Experience with Twilio IVR and Insights Reporting is a plus Exceptional communi
even with complex or challenging stakeholders Translate business needs into clear
actionable user stories with well-defined acceptance criteria Demonstrated ownership of product tasks
processes
and deliverables Thrive in fast-paced environments while maintaining empathy and clarity in decision-making Strong sense of accountability
collaboration
and attention to detail
Job Details
Role 3: Voice Product Owner
Location: Remote (Preferred Time Zones: EST / CST)
Engagement: Contract or Full-Time
Location: Remote (Preferred Time Zones: EST / CST)
Engagement: Contract or Full-Time
We are looking for a Voice Product Owner to lead the evolution of our contact center solutions. This role requires a blend of product leadership, technical understanding, and stakeholder management to drive impactful voice experiences.
Key Responsibilities & Requirements
Strong understanding of end-to-end contact center functionalities
Strong understanding of end-to-end contact center functionalities
Experience with Twilio IVR and Insights Reporting is a plus
Exceptional communication skills with the ability to independently lead discovery sessions, even with complex or challenging stakeholders
Translate business needs into clear, actionable user stories with well-defined acceptance criteria
Demonstrated ownership of product tasks, processes, and deliverables
Thrive in fast-paced environments while maintaining empathy and clarity in decision-making
Strong sense of accountability, collaboration, and attention to detail
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