Overview
Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)
Skills
NOC TECHNICIAN
DWDM
TRANSPORT
EQUIPMENT
Job Details
Title: Operations Technician II
Location: Remote Role
Duration: Longterm
Job Type: Contract
Please find the JD Below :
The Main Responsibilities
- Supports Network Operations Center and Repair activities for Professional Services Control Center (PSCC) customers
- Resolves complex network problems involving network hardware, fiber, colo space and power
- Uses software and hardware tools to identify and diagnose network, hardware, and software problems for PSCC customers; conducts complex network monitoring, troubleshooting, and maintenance activities
- Provides high quality communication to customers via Ticket System, Phone, Email, and IM/Chat. Manage time efficiently and document all actions in the ticket system.
- Reviews active issues and identifies tickets/issues that need realignment
- Provides training and mentoring to team members.
Minimum Qualifications:
- Advanced understanding of Optical DWDM Transport Equipment (Infinera, Alcatel/Nokia, Ciena 6500, and/or Waveserver)
- Advanced knowledge of Dark Fiber and Wave products
- Alarm Monitoring Systems (i.e. RFM, Solarwinds)
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