ServiceNow (ITOM, AIOps)

Overview

Remote
$60 - $65
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

IT Service Management
Service Management
AIOps (Artificial Intelligence for IT Operations)
ITOM (IT Operations Management)
Workflow
ITIL

Job Details

Job Title: ServiceNow (ITOM, AIOps).

Location: - REMOTE

Key Responsibilities

Must have Skills: Strong expertise in ServiceNow ITSM, ITOM, AIOps


Key Skills & Competencies
Strong expertise in ServiceNow ITSM, ITOM, AIOps, and Performance Analytics.
Experience implementing Predictive Intelligence and anomaly detection in ServiceNow.
Knowledge of ITIL 4 practices especially Incident, Problem, Change, and Continual Service Improvement.
Ability to design and deploy automation workflows (Flow Designer, Integration Hub, Orchestration).
Analytical mindset with the ability to interpret service health data, KPIs, and trends.
Strong stakeholder management and communication skills.
Familiarity with Digital Employee Experience (DEX) and DEM tools is a plus.
Proactive Service Management
Design, implement, and manage proactive monitoring and alerting within ServiceNow (ITOM, AIOps).
Enable predictive incident detection through ServiceNow Predictive Intelligence and anomaly detection models.
Analyze historical incidents and request trends to recommend preventive actions and automation opportunities.
Collaborate with service owners to shift left recurring issues and reduce ticket volumes.

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About Advent Global Solutions, Inc.