Technical Trainer

VLink is a leading global provider of software engineering services with next-gen technologies and best-in-class talent. With offices in 7+ countries from North America-Europe to APAC & expansion plans in Middle East, VLink has helped SMBs, and large enterprises achieve their business goals, and gained the trust of Fortune-250 companies. VLink is a 'Great Place to Work Certified ' and has been a consistent winner as- Best Places to Work in CT. Trust, collaboration, and accountability are the three elements that are at the core of VLink s work culture.

We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.

Job Title: Technical Trainer Location: Tallahassee, FL - Onsite Employment Type: Contract Duration: 12 Months
About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients.
Job Description:
The Consultant will work with the Child Support Program Operational Procedures and Training Process
augmenting current program resources by providing technical assistance and consultation services in support
of the development and revision of instructor-led and computer-based training, and other work related to
updating the Program's instructional material for the CAMS Upgrade project.

This position will work and coordinate with agency executive and managing sponsors, technical and functional
staff, contractors, and Program operational and support processes.

Required experience:
Minimum of three years of experience developing instructor-led and computer-based training.
Experience writing technical instructions.
Minimum of three years of experience working with Articulate Storyline 360.
Preferred Experience:
Experience with knowledge base software.
Experience with Adobe Creative Cloud.
Required Duties and Responsibilities:
Develop and revise instructor-led and computer-based training using a variety of instructional
methods.
Create and edit content for work instructions (user guides).
Conduct research and analysis to evaluate system and procedural changes and their impact to
instructional materials.
Coordinate activities with operational and support processes and the OPT unit team members to
ensure documents are accurately and timely created or revised.
Coordinate review and approval of training documents with the team leads, Revenue Program
Administrators, operational processes, and Program senior management.
Identify key information from subject matter experts, existing procedures, work instructions and
training materials, course evaluations and feedback documents to create or revise easily
understood, engaging instructional material.
Demonstrate proficiency in the appropriate use of grammar, punctuation, spelling, plain language,
and logical content flow to develop creative course content.
Follow Department and Operational Procedures and Training unit standards for the development,
review, and approval of instructional material.
Demonstrate proficiency in the use of training development applications to include but not limited
to Power Point and Articulate Storyline 360.
Create measurable course objectives, meaningful course interactions and quizzes that align with
those objectives.
Coordinate with team leads to publish instructional material.
Provide quality assurance and technical assistance in the development and revision of
instructional materials.
Follow established plans and processes. Provide recommendations for updates as requested.
Attend and document meetings related to assigned projects. Schedule and lead meetings and
provide agendas, presentations and minutes as requested.
Convey project information to Child Support Program staff, contractors and other partners as
requested, to include sharing specific skills and unique knowledge required to develop instructional
material for the Child Support Program.
Employment Practices:
EEO, ADA, FMLA Compliant
VLink is an equal opportunity employer. At VLink, we are committed to embracing diversity, multiculturalism, and inclusion. VLink does not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All aspects of employment including the decision to hire, promote, or discharge, will be decided on the basis of qualifications, merit, performance, and business needs.