Desktop Support L2

Role- Desktop Support L2

Location- SFO, CA

The IT Frontline Support Technician operates under the guidance of the Manager of IT, executing IT responsibilities encompassing weekly tasks, projects, and ad-hoc support.

Responsibilities:

• Establish computer accounts for new hires and rehires, manage account permissions upon approval, and conduct account exit procedures for departing employees
• Create new telephone accounts for desk phones and mobile devices upon request and approval
• Provide assistance to users experiencing account difficulties, including password resets, account lockouts, and two-factor authentication setup and usage
• Liaise with mobile phone vendors for the procurement, troubleshooting, and removal of mobile phones and hotspot devices
• Participate in weekly New Hire Orientation meetings to facilitate new employee account onboarding
• Support other physical IT tasks, such as system lifecycle activities, IT space organization, and general maintenance of technical areas
• Perform other duties as assigned

Requirements:

• 1-4 years of experience in IT support
• Proficiency in Windows, Mac, and Linux operating systems
• Exceptional technical verbal and written communication skills
• Ability to communicate professionally and courteously with colleagues and clients
• Proactive, energetic, possessing strong organizational skills and the capacity to prioritize workload
• Detail-oriented and capable of efficiently managing a diverse range of tasks
• Adept at effective time management, triage, and prioritization based on production requirements
• Capable of regularly lifting 50 lbs

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Compensation and Benefits

A candidate s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.