Overview
Hybrid
$100,000 - $140,000
Full Time
Skills
Service Designer
Job Details
- 7+ years or equivalent compelling experiences as a problem solver for enterprise software and demonstrated Systems Thinking abilities to understand how products and applications work together.
- Extensive knowledge of user experience research tools and techniques (e.g., generative research planning and executing, interviews, usability testing, benchmarking, card sorts, etc.), and know the strengths and weaknesses of each.
- Hand-on and extensive experience with modern design tools Figma, Lucid etc.
- Experience leading and mentoring high performing teams and collaborative teams and develop meaningful relationships to achieve common goals.
- Strong understanding and commitment to usability and user-centered design principles/methods; including experience in a variety of usability evaluation techniques such as usability testing, contextual interviews, and heuristic evaluations.
- Strong understanding of Web Content Accessibility Guidelines (WCAG 2.0) and assistive technologies (JAWS, NVDA, Zoomtext), and proven track record of incorporating into your day-to-day work.
- Adept and empathic human-centered designer, creative thinker and thought leader, who can conceive and articulate service experiences that consider physical and digital interactions with a portfolio that includes a breadth of work
- Familiar with the intricacies in discovering, defining, designing and delivering omni-channel experiences, at scale
- Ability to synthesize complex, interdependent, and sometimes competing needs
- Excellent written and verbal communication skills, including the ability to clearly and effectively present concepts and justify design decisions