Overview
On Site
$45 - $50 hr
Contract - Independent
Contract - W2
Contract - 6+ mo(s)
Skills
COMPTIA A+
MCP
MCSE
COMPTIA-A+
TICKET
TICKETING
SERVICENOW
Job Details
Payrate: $45.00 - $50.00/hr.
Key Responsibilities:
Skills:
Requirements:
Pay Transparency: The typical base pay for this role across the U.S. is: $45.00 - $50.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy ().
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human based decision making in employment decisions. By applying to this position, you agree to Aditi s use of AI technology, including calls from an AI Voice Recruiter.
#AditiConsulting
#25-21327
Key Responsibilities:
- Analyzes system requirements and business processes to assist in the design and implementation of IT solutions.
- Works closely with stakeholders to understand their needs and translates them into technical specifications.
- Participates in the testing and deployment of new systems, ensuring they meet the organization's needs.
- Provides first-level technical support to end-users facing issues with hardware, software, or network services.
- Installs, configures, and maintains IT equipment and software to ensure operational efficiency.
- Assists in troubleshooting and resolving technical problems, escalating more complex issues to higher-level staff.
- Maintains records of issues and resolutions for future reference and for improving IT support processes.
- Understands basic user technology issues and provides solutions based upon basic proven methods.
- Interacts with clients to process basic service requests or resolve basic technical problems.
- Replaces and rebuilds hardware components as needed.
- Perform IT Procurement in accordance with corporate guidelines
- Coordinate with local IT support vendors for services such as Network cable installation, Copier Support, and eWaste collection.
- Provide general site application support & troubleshooting
- Provide 1st level network, telecom & server support
- Ensures IT tickets are updated and resolved in a timely manner.
- Understands and comply with relevant Standard Operating Procedures.
- On call 24x7 for emergencies and support for special projects.
Skills:
- Technical Skills: A strong foundation in IT principles, including knowledge of hardware, software, networks, and security.
- Analytical Skills: The ability to analyze problems, identify root causes, and develop effective solutions.
- Communication Skills: Effective verbal and written communication skills are essential to interact directly with end users, other team members, and other IT support departments.
- Ticket Management Skills: The ability to consistently manage and complete assigned incident and request tickets within defined SLA s. Effectively escalate tickets that require support above what can be provided locally.
- Customer Service Orientation: A focus on delivering high-quality service to all users.
- Adaptability and Flexibility: The IT landscape is constantly evolving, so the ability to adapt to new technologies, processes, and challenges is essential for all roles.
- Problem-Solving Skills: This involves not only technical problem-solving but also strategic problem-solving for higher-level roles to navigate complex organizational challenges.
- Knowledge of ITIL and Other Frameworks: Understanding of IT service delivery fundamentals, the use of ServiceNow and how to properly process IT tickets and manage local site IT inventory.
Requirements:
- College level diploma in Information Technology, Computer Science, or a related field.
- Certifications relevant to the specific IT domain can also be advantageous. (e.g., CompTIA A+, Network+) are highly beneficial.
- Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desired.
- Minimum of 4 years relevant direct technical support experience.
Pay Transparency: The typical base pay for this role across the U.S. is: $45.00 - $50.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy ().
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human based decision making in employment decisions. By applying to this position, you agree to Aditi s use of AI technology, including calls from an AI Voice Recruiter.
#AditiConsulting
#25-21327
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.