Overview
On Site
USD 85,000.00 - 91,320.00 per year
Full Time
Skills
Recruiting
Network
Soft Skills
Communication
Conflict Resolution
Problem Solving
Customer Service
Attention To Detail
Management
Adaptability
HIS
iPhone
iPad
Technical Support
Help Desk
ServiceNow
Issue Tracking
Security+
Microsoft Outlook
Microsoft Excel
Adobe Acrobat
Internet
Computer Hardware
Printing
Remote Desktop
Active Directory
Virtual Private Network
Security Clearance
Job Details
Overview
GovCIO is currently hiring for Senior Computer User Support Specialist position for our US Coast Guard contract. This position is located in New London, CT and is on-site.
Responsibilities
A computer user support specialist needs a combination of strong technical skills, such as hardware and software knowledge, network basics, and troubleshooting, along with essential soft skills like communication, problem-solving, and customer service. Other crucial abilities include attention to detail, time management, and adaptability to keep up with evolving technology.
For our eVIP Program, the Specialist needs to be ready to assist the Admiral and his immediate team in his office with all IT related issues ensuring they are back up and operational ASAP. This would include all computer hardware and software issues, and issues with mobility (iPhone and iPad). The computer user support specialist works with unclass systems; however, if an issue comes up with classified systems, they can escalate the ticket to the SIPR Helpdesk Lead.
Qualifications
Company Overview
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
What You Can Expect
Interview & Hiring Process
If you are selected to move forward through the process, here's what you can expect:
Employee Perks
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary Range
USD $85,000.00 - USD $91,320.00 /Yr.
GovCIO is currently hiring for Senior Computer User Support Specialist position for our US Coast Guard contract. This position is located in New London, CT and is on-site.
Responsibilities
A computer user support specialist needs a combination of strong technical skills, such as hardware and software knowledge, network basics, and troubleshooting, along with essential soft skills like communication, problem-solving, and customer service. Other crucial abilities include attention to detail, time management, and adaptability to keep up with evolving technology.
For our eVIP Program, the Specialist needs to be ready to assist the Admiral and his immediate team in his office with all IT related issues ensuring they are back up and operational ASAP. This would include all computer hardware and software issues, and issues with mobility (iPhone and iPad). The computer user support specialist works with unclass systems; however, if an issue comes up with classified systems, they can escalate the ticket to the SIPR Helpdesk Lead.
Qualifications
- Bachelor's with 5 - 8 years (or commensurate experience)
- Knowledge of Service Now Ticketing System.
- Security+
- Knowledge of M365 applications (Outlook, Word, Excel, One Drive, Teams, etc). Adobe Acrobat, Internet connectivity. Knowledge of User Profiles, Imaging hardware, Printing, Remote Desktop, Web Mail, Active Directory Users and Computers.
- Experience with Remote Tools: Virtual Private Network (VPN) and MANTA.
- Clearance Required: Secret clearance required
Company Overview
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
What You Can Expect
Interview & Hiring Process
If you are selected to move forward through the process, here's what you can expect:
- During the Interview Process
- Virtual video interview conducted via video with the hiring manager and/or team
- Camera must be on
- A valid photo ID must be presented during each interview
- During the Hiring Process
- Enhanced Biometrics ID verification screening
- Background check, to include:
- Criminal history (past 7 years)
- Verification of your highest level of education
- Verification of your employment history (past 7 years), based on information provided in your application
Employee Perks
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
- Employee Assistance Program (EAP)
- Corporate Discounts
- Learning & Development platform, to include certification preparation content
- Training, Education and Certification Assistance*
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary Range
USD $85,000.00 - USD $91,320.00 /Yr.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.