Salesforce Solution Architect

Overview

Remote
$70 - $80
Full Time

Skills

Slaesforce
Solution Architecture
Stakeholder Management
Artificial Intelligence
Cloud Computing
Salesforce.com

Job Details

Job Title: Salesforce Solution Architect

Location: [Remote]

Key Responsibilities:

  • Lead end-to-end Salesforce solution design with focus on Service Cloud capabilities including case management, knowledge base, SLAs, and service processes.
  • Architect and design integration between Salesforce and Omnichannel platforms to enable seamless customer engagement across multiple touchpoints (voice, chat, email, social, etc.).
  • Define and implement integration strategies with Genesys Contact Center, leveraging Salesforce CTI, APIs, and event-driven frameworks for real-time data exchange and agent experience optimization.
  • Drive adoption of Salesforce Einstein and other AI capabilities to enhance case routing, service insights, sentiment analysis, and predictive analytics.
  • Collaborate with business stakeholders, product owners, and development teams to translate functional requirements into scalable and performant Salesforce solutions.
  • Ensure adherence to Salesforce best practices, data governance, and security standards.
  • Conduct architecture reviews, design workshops, and provide technical leadership to development and support teams.
  • Stay updated on latest Salesforce releases, features, and ecosystem innovations to continuously evolve solution architecture.

Required Skills:

  • 10+ years of total IT experience, with minimum 5+ years in Salesforce architecture and solution design.
  • Strong hands-on expertise in Salesforce Service Cloud, Omnichannel, CTI integrations, and Einstein AI.
  • Proven experience integrating Salesforce with Genesys Cloud or other leading contact center solutions.
  • Deep understanding of Salesforce Integration patterns, including REST/SOAP APIs, Platform Events, and Middleware tools (e.g., MuleSoft).
  • Experience in Einstein Bots, Einstein Next Best Action, and Einstein Analytics setup and customization.
  • Salesforce certifications such as:
    • Salesforce Certified Application Architect / System Architect
    • Salesforce Service Cloud Consultant
    • Salesforce Integration Architect (preferred)
  • Strong understanding of data modeling, security, governance, and DevOps practices within Salesforce ecosystem.
  • Excellent communication, stakeholder management, and presentation skills.
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