Desktop Support Technician

Job Description:

Troubleshooting and Problem Solving:

• Diagnose and resolve computer hardware, software and network issues for users

Hardware and Software Support:

• Install, configure and maintain desktop devices, operating systems and applications
• Update Firmware, BIOS and drivers.
• Vendor coordination for h/w, software issues and share logs.

Software Deployment:

• Distribute and deploy software updates, patches and new applications to end users

Incident Management:

• Respond to user requests and incidents, track issues and ensure timely resolution.

Security:

• Implement and maintain security measures to protect end-user devices and data.

Documentation:

• Maintain and update documentation for procedures, troubleshooting steps and system configurations.

Communication:

• Communicate effectively with users, providing clear and concise technical support.
• Project Support.
• Assist with IT projects including planning, implementation and testing.

Continuous Improvement:

• Identify and implement process improvements to enhance end-user experience and efficiency.

Skills and Qualifications:

• 4+ years of experience.

Technical Skills:

• Strong understanding of computer hardware, software, operating system (Windows) and networking.

Problem Solving:

• Ability to diagnose and resolve technical issues efficiently and effectively.

Communication:

• Excellent interpersonal and communication skills to interact with users and explain technical concepts.

Troubleshooting:

• Experience with troubleshooting tools and techniques.

Documentation:

• Ability to create and maintain clear and accurate documentation.

Security Awareness:

• Understanding of security principles and best practices.

Software Deployment:

• Experience with software deployment tools (SCCM).