ServiceNow ITOM

Overview

Remote
Depends on Experience
Full Time

Skills

Business Rules
Event Management
IT Operations
IT Service Management
Mapping
Scripting
ServiceNow
Web Portals
Workflow
Discovery

Job Details

Role: ServiceNow ITOM Developer
Location: Remote
Type: Full-Time

Key Responsibilities:

  • Implement ITSM and ITOM solutions using best practices

  • Integrate ITOM modules with enterprise monitoring tools and 3rd party systems

  • Hands-on with Business Rules, Script Includes, UI Policies, Workflows, Email Inbound, etc.

  • Experience with ServiceNow Discovery, Service Mapping, Event Management, and Orchestration

  • Customize forms, service maps, transform maps, inbound actions, SLAs

  • Configure and maintain Service Portal and Performance Analytics

  • Review and recommend improvements aligned with ServiceNow best practices

Must-Have Experience:

  • 5+ years in ServiceNow (development & implementation)

  • 10+ years overall IT experience

  • HTML and Jelly scripting (preferred)

  • Strong knowledge of Flow Designer, Integration Hub, and working with modules like CSM, HRSD, GRC, ITBM

Certifications Required:

  • ServiceNow Certified System Administrator

  • CIS-ITSM

  • Certified Application Developer

  • ITIL Foundations (preferred)

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