User Experience Designer

Overview

Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required
Unable to Provide Sponsorship

Skills

User Experience Design
Content Strategist and UX Writer roles

Job Details

User Experience Design
Functions
  • Conduct user research for new license types (HCBS, Foster Care, EIDBI) to inform user story development.
  • Facilitate user research sessions and workshops to understand current workflows and pain points.
  • Create workflow maps and process documentation that inform requirements gathering.
  • Support development of user personas and user journey maps for new provider types and county agency users
  • Collaborate with State UX strategists to ensure consistency with existing design system and content standards.
  • Ensure all written requirements use plain language and are accessible to diverse user groups.
  • Support content strategy for multi-language requirements (Spanish, Somali, Hmong considerations).
Qualifications, Skills, and Experience
  • Minimum years of experience in a User Experience Design role: 3 Years
  • Minimum # of projects completed in a User Experience Design role: 4
  • Demonstrated expertise in UX research, content strategy, and user experience design.
  • Proven experience conducting user research including stakeholder interviews, workshops, and user journey mapping.
  • Demonstrated ability to work with complex organizational environments and multiple stakeholder groups.
  • Knowledge of accessibility standards and inclusive design principles.
  • Experience working with government users, regulated industries, or public sector projects preferred.
  • Proven competency with human-centered design methodologies and user research techniques.
  • Experience with content strategy for multi-cultural or multi-language user bases preferred.
Sample Tasks
  • Conduct user interviews with licensing staff to understand current processes and pain points.
  • Create user journey maps for providers navigating initial license application processes.
  • Develop workflow maps showing current and future State processes for new license types.
  • Collaborate with State UX strategists to ensure content consistency across existing and new functionality and alignment with design standards.
  • Research and document accessibility considerations for providers with varying technical skill levels.

 

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