Genesys IVR Tester

  • Newark, NJ
  • Posted 2 days ago | Updated 2 hours ago

Overview

On Site
$40
Contract - W2

Skills

Agile
Automated Testing
JIRA
SIP
Genesys
CTI
TEST CASES
DOCUMENTATION
IVR
Test Plans
Financial Services
Telephony
Load Testing

Job Details

Genesys IVR Tester (with Cyara) Onsite | Newark, NJ

Contract: 6 Months

Pay Rate: $40/hr on W2

We are looking for an experienced Genesys IVR Tester with strong Cyara expertise and a background in BFSI (Banking, Financial Services, Insurance) environments. This role is fully onsite in Newark, NJ.

Key Responsibilities

  • Perform end-to-end IVR testing for Genesys-based contact center systems.

  • Develop test cases, test plans, and automation scenarios using Cyara.

  • Validate call flows, prompts, routing logic, integrations, and backend responses.

  • Execute functional, regression, and load testing cycles.

  • Identify defects, analyze root causes, and work with dev teams for resolution.

  • Ensure testing quality and compliance aligned with BFSI standards.

  • Provide clear documentation, test evidence, and status reporting.

Must-Have Skills

  • Strong hands-on experience with Genesys IVR testing

  • Cyara test automation expertise (critical)

  • BFSI domain experience (banking/financial call flows, compliance, security)

  • IVR call flow analysis, CTI understanding, voice app testing

  • Knowledge of APIs, backend validations, and log analysis

  • Strong communication and defect-tracking skills (Jira/ALM/QC)

Nice to Have

  • Exposure to SIP, telephony protocols, and call routing

  • Experience working in Agile teams

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.