ServiceNow CMDB and ITAM Architect

Overview

On Site
USD75 - USD85
Contract - W2

Skills

ServiceNow CMDB and ITAM Architect

Job Details

job summary:

Randstad is seeking an experienced ServiceNow CMDB & ITAM Architect to lead the design, implementation, and optimization of enterprise configuration management and asset tracking systems. This role is ideal for someone with a deep understanding of ServiceNow modules (CMDB, ITAM, Service Mapping), strong technical integration skills, and a strategic mindset to align CMDB practices with business goals. The architect will partner with IT, cybersecurity, operations, and procurement stakeholders to ensure accurate data, robust service dependency mapping, and governance in a complex IT ecosystem.




location: Washington, Washington, D.C.

job type: Contract

salary: $75 - 85 per hour

work hours: 9am to 5pm

education: Bachelors



responsibilities:


  • Architect and implement scalable CMDB solutions integrated with IT Asset Management (ITAM) processes.
  • Configure and maintain ServiceNow CMDB, Service Mapping, Discovery, ITAM, and ITOM modules.
  • Develop and maintain dynamic service maps to model relationships between CIs, applications, and business services.
  • Integrate lifecycle data for hardware, software, and cloud assets into the CMDB.
  • Build integrations between ServiceNow and ITSM tools, monitoring systems, cloud platforms (AWS, Azure), and SaaS applications.
  • Use automation tools (e.g., ServiceNow Discovery, APIs) to maintain data integrity and accuracy.
  • Establish governance frameworks for CMDB and Service Mapping, including policies, access controls, and data ownership.
  • Generate reports and dashboards to provide insights into asset utilization, risk, and cost optimization.
  • Support change and incident impact analysis using service dependency maps.
  • Document processes and provide training on CMDB and Service Mapping best practices.
  • Stay informed on emerging trends (AI/ML, automation, cloud-native services) to enhance CMDB/ITAM capabilities.
  • Collaborate with cross-functional teams including DevOps, Security, Governance, and Risk to define and enforce CMDB strategies.


qualifications:


  • Minimum 5 years of hands-on experience with ServiceNow CMDB and Service Mapping
  • 3+ years of experience implementing and managing IT Asset Management (ITAM) systems
  • ServiceNow Certified System Administrator (required)
  • ServiceNow CMDB, ITAM, and/or Service Mapping Micro-Certifications (strongly preferred)
  • ITIL v3 or v4 Foundation Certification (required)
  • Proven expertise with ServiceNow Discovery and ITOM
  • Experience with service dependency modeling in complex IT environments
  • Proficiency with cloud platforms such as AWS and Azure
  • Strong knowledge of ITSM/ITOM tool integrations and automation (e.g., APIs)
  • Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred)
  • Excellent communication, documentation, and stakeholder collaboration skills


skills:

  • Strong Communication and Collaboration
  • Technical Problem Solving and Critical Thinking
  • Experience with Requirements Gathering and Analysis
  • ServiceNow Platform Configuration and Customization
  • IT Asset Management and Lifecycle Understanding
  • Knowledge of ITIL Framework and Best Practices
  • Data Modeling and Integration Expertise
  • Automation and Scripting Capabilities (e.g., APIs)
  • Project and Stakeholder Management
  • Cloud Platform Familiarity (AWS, Azure, SaaS Tools)




Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


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