Overview
Remote
$70 - $80
Contract - W2
Contract - 6 Month(s)
Skills
Einstein Conversation Insights
KPI
Salesforce.com
Workflow
Dashboard
Cloud Computing
Analytics
Job Details
Job Title: Einstein Conversation Insight
Responsibilities-
- Design, configure, and implement Einstein Conversation Insights within Salesforce.
- Enable and customize call recordings, transcripts, keyword tracking, coaching insights, and analytics dashboards.
- Set up and optimize Revenue Insights including forecasting, pipeline analysis, and performance metrics.
- Fine-tune ECI data models and ensure alignment with sales processes and KPIs.
- Configure call ingestion pipelines, call recording mapping, transcription workflows, and metadata alignment.
- Serve as the subject matter expert (SME) and architect for all ECI-related implementations.
- Define technical architecture, integration patterns, and best practices.
Skills
- 10+ years of experience in Salesforce ecosystem, with at least 5-7 years in Einstein Conversation Insights.
- Proven hands-on experience configuring ECI at enterprise scale.
- Strong knowledge of Salesforce Sales Cloud, Einstein features, and conversational analytics.
- Deep understanding of call recording ingestion, speech-to-text pipelines, tracking keywords/topics, and analytics dashboards.
- Strong architectural skills with ability to design robust, scalable solutions.
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