Overview
Remote
Depends on Experience
Contract - W2
Skills
ITIL
ITSM
Problem management
Incident Management
Job Details
Preferred Qualifications:
- ITIL Certified, Foundations v3, Foundations v4, and/or ITIL Intermediate Service Operations.
- Excellent verbal and written communication skills.
- Skilled experience with the ServiceNow cloud computing platform for IT Service Management.
- Minimum 4 years' experience coordinating and driving Major Incident response and service restoration activities according to ITIL Incident Management best practice.
- Minimum 2 years' experience coordinating or governing problem records according to ITIL Problem Management best practice.
- Ability to work rotating shifts and participate in on-call responsibilities for a 24/7/365 healthcare organization.
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