Overview
Skills
Job Details
Key Responsibilities:
- Collaborate with stakeholders to gather, document, and analyze business requirements.
- Conduct workshops, interviews, and brainstorming sessions to understand business needs.
- Translate business requirements into functional specifications for Salesforce solutions.
- Work with Salesforce developers, architects, and administrators to design solutions that align with business goals.
- Ensure the proposed solutions leverage Salesforce capabilities effectively.
- Create user stories, process flows, and wireframes to communicate the solution design.
- Strong understanding of Salesforce capabilities, including Sales Cloud, Service Cloud, and other Salesforce products.
- Proficiency in business analysis techniques, such as process mapping and requirements elicitation.
- Excellent communication and interpersonal skills to interact with stakeholders at all levels.
- Knowledge of Agile methodologies and tools like JIRA or Confluence.
- Basic understanding of Salesforce configuration and customization (e.g., workflows, reports, dashboards).
- Act as a liaison between business stakeholders and the technical team.
- Analytical thinking and problem-solving skills.