End user Support

Overview

On Site
$40,000 - $45,000
Full Time

Skills

Active Directory
Analytical Skill
Authentication
Break/Fix
Cisco Certifications
Citrix
Communication
Computer Hardware
Computer Networking
Conflict Resolution
DHCP
DNS
Dragon NaturallySpeaking
Epic
ITIL
Identity Management
Linux
Management
Microsoft Office
Microsoft Windows
Multi-factor Authentication
Network
OS X
Operating Systems
Optimization
Organizational Skills
Problem Solving
Remote Access
Routers
Service Desk
Switches
TCP/IP
Technical Support
VMware
Virtual Private Network

Job Details

Hi,

Position: End user Support/Service Desk Support

Location: Boston, MA(Onsite)

Key Responsibilities

  • Providing comprehensive technical support services for end user: hardware, software,
  • and network-related connectivity issues, access, and privilege related issues, ensuring
  • prompt resolution and minimal downtime for end users.
  • Direct support for Identity and Access Management (IAM) by assisting users with
  • account setup, access issues, and ensuring proper user authentication to safeguard
  • system integrity.
  • Technical Support (Break\Fix, Optimization): Providing comprehensive technical support
  • services for end user: hardware, software, and network-related connectivity issues,
  • access, and privilege related issues, ensuring prompt resolution and minimal downtime
  • for end users.
  • Identity and Access Management (IAM): Direct support for Identity and Access
  • Management (IAM) by assisting users with account setup, access issues, and ensuring
  • proper user authentication to safeguard system integrity.
  • Remote Access: Troubleshooting, configuring, and educating users on remote access
  • systems to ensure a secure and efficient virtual connection to the organization's network
  • including, but not limited to, VPN, Citrix, Virtualized Desktops, Multi-Factor
  • Authentication (MFA).

Skills

Proficiency in Windows, Linux and/or macOS operating systems.

Experience with Active Directory, Office 365, and other common enterprise applications.

Experience in Citrix, Vmware and VDI

Familiarity with networking concepts (TCP/IP, DNS, DHCP), hardware (routers,

switches) and VPN.

Knowledge of ITIL principles and practices is a plus.

Strong problem-solving and analytical skills

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Strong organizational skills and attention to detail

Ability to work in a fast-paced environment and handle multiple priorities

Basic knowledge of EPIC application.

Certifications

Microsoft / Linux Administrator level Certifications

ITIL Foundation Certifications are added advantage

Citrix, VMWare and CCNA

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Balin Technologies LLC